When Answering Incoming Calls, What Is the First Thing the Caller

question 41

Multiple Choice

When answering incoming calls, what is the first thing the caller should hear?

• A) The name of the facility
• B) Your name
• C) Your offer to help or assist
• D) All of the above

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Definitions:

Prone Position

Lying flat with the front or face downward, often used for patients with respiratory difficulties.

Tube-fed

The delivery of nutrition directly to the stomach or intestine via a tube, used when an individual is unable to eat by mouth.

Botulism Immune Globulin

An intravenous medication used to treat infant botulism, containing antibodies against the toxin produced by Clostridium botulinum.

Total Parenteral Nutrition

A method of feeding that bypasses the gastrointestinal tract, delivering nutrients directly into the bloodstream.