When Answering Incoming Calls, What Is the First Thing the Caller

question 41

Multiple Choice

When answering incoming calls, what is the first thing the caller should hear?

• A) The name of the facility
• B) Your name
• C) Your offer to help or assist
• D) All of the above

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Definitions:

Probe

A device or instrument used to explore, investigate, or measure something within the body or in a scientific experiment.

Axillary Border

The lateral edge of the scapula, extending from the glenoid cavity to the inferior angle, important for muscle attachment.

Teres Major

Teres major is a muscle in the upper arm that helps in the rotation and adduction of the arm.

Infraspinatus

A muscle located on the back of the shoulder blade that helps in lateral rotation of the shoulder joint and stabilization of the humerus.