When a Patient Calls in Complaining About the Care He

question 68

Multiple Choice

When a patient calls in complaining about the care he or she received or the fee charged, which of the following should be avoided?

• A) Placing blame for the error
• B) Responding with "Let me help you"
• C) Finding the source of the problem and then presenting options for resolution
• D) Providing good customer service

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Definitions:

ESDI

Enhanced Small Device Interface is an obsolete computer interface standard used for connecting and controlling hard disk drives, superseded by later technologies like SCSI and SATA.

SCSI

Abbreviation for Small Computer System Interface, a set of standards for connecting and transferring data between computers and peripheral devices.

EFI Partition

A partition on a hard drive used as a part of the UEFI (Unified Extensible Firmware Interface) to store boot files and drivers.

BIOS

Basic Input/Output System (BIOS) is firmware used to perform hardware initialization during the booting process and to provide runtime services for operating systems and programs.