Answering Services Can Be Used for Which of the Following

question 42

Multiple Choice

Answering services can be used for which of the following?

• A) Cover the telephone if all staff members need to be away at the same time
• B) Buffer and screen after-hours calls
• C) Act as the first point of contact with the practice
• D) Take messages
• E) Both A and B

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Definitions:

Learned Response

A behavioral outcome that occurs as a result of experience or conditioning.

Classical Conditioning

A behavioral training method where two stimuli are consistently combined; a reaction, at first elicited by the second stimulus, is later elicited by the sole first stimulus.

Acquisition

The process of obtaining ownership or control of something, often through purchase.

Extinction

In psychology, the gradual weakening of a conditioned response when the conditioned stimulus is repeatedly presented without the unconditioned stimulus.