Transferring a Call to a Staff Member Without Announcing the Caller's

question 64

True/False

Transferring a call to a staff member without announcing the caller's name is considered unprofessional.

---

Definitions:

Sport Psychologist

A professional who applies psychological principles to athletic activity and exercise to help athletes improve performance, cope with pressure, and recover from injuries.

Arousal Theory

A theory suggesting that people are motivated to maintain an optimal level of arousal, not too low or too high, for their best performance.

Sensation-Seekers

Individuals who have a strong desire for experiences that are thrilling, complex, varied, and intense, often embracing risks for the sake of such experiences.

Risky Recreational Behaviors

Activities undertaken for enjoyment that involve a significant degree of risk or danger.