When Graham Uses the Printer in the Library,the Paper Keeps

question 13

Multiple Choice

When Graham uses the printer in the library,the paper keeps jamming in the machine.He takes the paper out of the paper tray,fans it,and then flips it over,so the other side of the paper feeds first.This is the way he solves similar problems on the photocopy machine at the office where he works.Which problem-solving heuristic is consistent with Graham's method of solving the problem

• A) working backward 
• B) searching for analogies 
• C) means-end analysis 
• D) trial and error

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Definitions:

Keeping Arms Crossed

A body language gesture that can indicate defensiveness, self-protection, or discomfort, but can also simply be a comfortable resting position for some.

Communication Technique

Strategies or methods used to convey information effectively and efficiently between people.

Empathy

The ability to understand and share the feelings of another.

Sympathy

Feelings of pity and sorrow for someone else's misfortune, often leading to expressions of compassion or offers of support.