When a Requested Appointment Time Is Not Available, the Medical

question 87

Multiple Choice

When a requested appointment time is not available, the medical assistant should

• A) explain why the time is not available and offer a substitute date and time.
• B) insist that the patient accept the next available appointment.
• C) immediately put the patient on a waiting list for that time slot.
• D) suggest the patient see an alternate physician in the practice.

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Definitions:

Inspecting

The process of examining something closely in order to gain information.

Unrestricted

Free from limitations, controls, or restrictions; allowing complete freedom of movement, action, or use.

Condone

To overlook, forgive, or disregard an offense without protest or censure.

Aggressive Behaviors

Actions characterized by physical or verbal attacks intended to cause harm or assert dominance.