When a Requested Appointment Time Is Not Available, the Medical

question 87

Multiple Choice

When a requested appointment time is not available, the medical assistant should

• A) explain why the time is not available and offer a substitute date and time.
• B) insist that the patient accept the next available appointment.
• C) immediately put the patient on a waiting list for that time slot.
• D) suggest the patient see an alternate physician in the practice.

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Definitions:

Chrysler

An American automotive company, known for manufacturing and selling vehicles, and part of the larger automotive group Stellantis.

American Motors

A now-defunct American automobile company that was known for producing vehicles from 1954 until 1987.

Alcoa Case

A landmark antitrust case in the United States in which the Aluminum Company of America (Alcoa) was found to have monopolized the aluminum industry through various means, leading to significant implications for antitrust law.

Rule of Reason

A legal doctrine used in US antitrust law that determines the legality of business practices based on their actual impact on market competition.