When Informing Patients That You Must Postpone Their Appointments Because

question 32

Multiple Choice

When informing patients that you must postpone their appointments because of the absence of the physician, it is good practice to

• A) give them the name of one or more alternative physicians.
• B) explain exactly why the physician cannot see them.
• C) offer them priority over patients already scheduled in the future.
• D) be extremely apologetic about the inconvenience.