When a Requested Appointment Time Is Not Available, the Medical

question 87

Multiple Choice

When a requested appointment time is not available, the medical assistant should

• A) explain why the time is not available and offer a substitute date and time.
• B) insist that the patient accept the next available appointment.
• C) immediately put the patient on a waiting list for that time slot.
• D) suggest the patient see an alternate physician in the practice.

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Definitions:

Schema-Based Memory

Memory model suggesting that what we remember is influenced by our knowledge structure or schemas—frameworks that help us organize and interpret information.

Fragment-Completion Task

A cognitive task where individuals are asked to complete words from fragments, used to study memory and recognition.

Suggestive Questioning

A method of questioning that implies or encourages the desired answer, often leading to biased or manipulated responses.

DRM Paradigm

A cognitive procedure in memory research where participants are presented with lists of semantically related words, leading to false memories of words not actually presented.