_____ Is a Cost That Relates to All Errors Not

question 48

Multiple Choice

_____ is a cost that relates to all errors not detected and not corrected before delivery to the customer.

• A)Prevention cost
• B)Appraisal cost  
• C)Internal failure cost
• D)External failure cost

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Definitions:

Customer-Friendly

Practices or attributes that make interactions with customers positive, satisfying, and conducive to loyalty.

Direct Costs

Expenses that can be directly attributed to the production of a specific good or service, such as materials and labor.

Resistance To Change

The opposition or pushback that individuals or groups display towards alterations in procedures, policies, or environments within an organization.

Pilot Project

A small-scale, preliminary study conducted to evaluate feasibility, duration, cost, and adverse events, used to predict the potential of a larger initiative.