_____ Addresses How Well a Product or Service Performs the Customer's

question 41

Multiple Choice

_____ addresses how well a product or service performs the customer's intended use.

• A)Reliability
• B)Performance  
• C)Maintainability
• D)Functionality

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Definitions:

Annual Operating Costs

The yearly expenses associated with running a business, excluding costs associated with the production of goods or services.

Book Value

The net value of a company's assets subtracting the total liabilities, often used to assess a company's worth or the value of individual assets.

Salvage Value

The estimated resale value of an asset at the end of its useful life.

Cost Savings

Reductions in costs achieved through methods such as efficiency improvements, negotiations for better prices, or elimination of unnecessary expenses.