One of Juran's Ten Steps to Quality Improvement States That

question 66

Multiple Choice

One of Juran's ten steps to quality improvement states that:

• A)an organization should minimize top management involvement in the achievement of individual employee goals. 
• B)an organization should entrust improvement to individual employees rather than appointing teams or facilitators. 
• C)an organization should build awareness of the need and opportunity for improvement. 
• D)an organization should avoid "keeping score" in order to achieve an overall atmosphere of quality improvement.

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Definitions:

Neurotransmitters

Chemical messengers that transmit signals across a chemical synapse, from one neuron (nerve cell) to another 'target' neuron, muscle cell, or gland cell.

Superego

Part of the personality that acts as a moral center.

Diagnostic and Statistical Manual

A standard classification of mental disorders used by mental health professionals in the U.S., providing diagnostic criteria for research, treatment, and training.

Diagnostic and Statistical Manual of Mental Disorders

A comprehensive classification and diagnostic tool published by the American Psychiatric Association, used worldwide to diagnose mental disorders.