Examlex
_____ wrote Quality Is Free in 1979 and is best known for suggesting that organizations strive for zero defects.
Perspective-taking
The cognitive capacity to consider a situation or understand a concept from an alternative viewpoint, recognizing others' thoughts, feelings, and motivations.
Aggressive Behavior
This involves actions or attitudes that can lead to hostility or attacks against others, often stemming from emotional distress or environmental factors.
Socializing Agents
Individuals, groups, or institutions that play significant roles in integrating individuals into the social fabric of society, influencing norms, values, and behaviors.
Social Development
The process by which individuals acquire the values, behaviors, and social skills necessary to interact effectively with others and function in their societal roles.
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