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Shepard and Metzler were interested in examining if:
Response Message
A response message is a reply or reaction to an initial communication or request, often used in both personal and professional settings to provide information, clarification, or decisions.
Adjustment Message
A type of communication in business meant to address and resolve a customer complaint or issue.
Future Business
Refers to the prospects, plans, and innovations that aim to ensure the growth and sustainability of a business in upcoming years.
Instruction Messages
Instructions communicated clearly to guide or direct actions.
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