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Which of the Following Are Key Performance Indicators (KPIs) for a 'Service

question 30

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Which of the following are key performance indicators (KPIs) for a 'Service Level Agreement (SLA) ? 


Definitions:

Taxi Company

A business entity that provides transportation services to passengers via vehicles, such as cars or vans, often on a metered fare basis.

Total Quality Management

A management approach focused on continuous improvement of processes, products, and services to enhance customer satisfaction.

Customer Expectations

The set of beliefs or standards that customers hold regarding the future performance and delivery of products and services.

Dispatching

The process of sending goods or transporting them to an intended destination.

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