Which of the Following Best Explains the Term 'Service Level

question 43

Multiple Choice

Which of the following best explains the term 'Service Level Agreement (SLA) ? 

• A) An agreement specifying starting and finishing times for the service. 
• B) A description of the performance which needs to be delivered by the supplier. 
• C) A description of the contract value for the provision of a service. 
• D) A contractual agreement .

---

Definitions:

Internal Factors

Influences, characteristics or conditions within a person that affect their behavior and attitudes.

External Factors

Elements outside an organization or individual that can affect performance, outcomes, or decision making.

Imagines

The act of forming mental images or concepts of what is not actually present to the senses.

Ballet Dancer

An individual trained in ballet, a classical dance form characterized by grace, precision, and disciplined technique.