Which of the Following Should Be a Feature of an Outsourcing

question 15

Multiple Choice

Which of the following should be a feature of an Outsourcing Service Level Agreement (SLA) ? 

• A) It should be measurable. 
• B) It should not reflect the overall business goals. 
• C) It should allow for the supplier to make changes to the SLA. 
• D) It should not contain details on actions if service levels are not achieved.

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Definitions:

Transitional Matrix

A matrix used to describe the transitions between states in stochastic processes, often used in economics and statistics.

Propensity Analysis

A statistical approach often used to assess the impact of an intervention or treatment by accounting for the covariates that predict receiving the treatment.

Trend Analysis

Constructing and applying statistical models that predict labor demand for the next year, given relatively objective statistics from the previous year.

Transitional Matrix

A mathematical matrix concerned with the probabilities of switching from one state to another in various processes or systems.