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Who Should Manage Outsourcing Processes and Projects

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Who should manage outsourcing processes and projects? 


Definitions:

Service Times

The duration required to complete a specific service task or process, critical in evaluating service efficiency and customer satisfaction.

Waiting-Line System

A mathematical model used to analyze lines or queues in order to minimize waiting times and improve service efficiency.

Infinite Population

A concept in statistics and research indicating a population size so large that for practical purposes it is considered limitless.

Finite Population

A population set consisting of a limited number of distinct entities that can be fully enumerated.

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