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Who should manage outsourcing processes and projects?
Service Times
The duration required to complete a specific service task or process, critical in evaluating service efficiency and customer satisfaction.
Waiting-Line System
A mathematical model used to analyze lines or queues in order to minimize waiting times and improve service efficiency.
Infinite Population
A concept in statistics and research indicating a population size so large that for practical purposes it is considered limitless.
Finite Population
A population set consisting of a limited number of distinct entities that can be fully enumerated.
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