Which of the Following Should Be a Feature of an Outsourcing

question 15

Multiple Choice

Which of the following should be a feature of an Outsourcing Service Level Agreement (SLA) ? 

• A) It should be measurable. 
• B) It should not reflect the overall business goals. 
• C) It should allow for the supplier to make changes to the SLA. 
• D) It should not contain details on actions if service levels are not achieved.

---

Definitions:

MORAL Model

The MORAL model is a framework used in decision-making processes, often in ethical dilemmas, to ensure structured and principled reasoning.

DNAR (AND) Prescription

A medical order (Do Not Attempt Resuscitation) indicating that no resuscitative measures should be taken in the event of a patient's cardiac or respiratory arrest.

Chaplain

A chaplain is a religious representative who provides spiritual support, counseling, and ritual services in diverse settings like hospitals, military units, or educational institutions.

Relationship

A connection, association, or involvement between two or more parties, which can be personal, professional, or otherwise.