Which of the Following Should Be a Feature of an Outsourcing

question 52

Multiple Choice

Which of the following should be a feature of an Outsourcing Service Level Agreement (SLA) ? 

• A) It should never be updated. 
• B) It should not reflect the overall business goals. 
• C) It should allow for the supplier to make changes to the SLA. 
• D) It should be comparable against pre-determined criteria.

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Definitions:

Complexity

The state or quality of being intricate or complicated.

Overconfidence

The psychological condition of having excessive confidence in one's own abilities or outcomes, often leading to mistakes.

Analogies

Comparisons made between different things to highlight their similarities, often used in reasoning and argumentation to illustrate a point or explain a concept.

Potential Opportunities

Possible circumstances or developments that offer the chance for progress or success.