Many Customer Service Training Programs Are Based on the Idea

question 10

Multiple Choice

Many customer service training programs are based on the idea that:

• A) Good service keeps customers coming back
• B) Bad service keeps customers challenged
• C) Service doesn't matter to customers
• D) Let the customer beware

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Definitions:

Stratified Sample

A sampling technique where the population is divided into subgroups (strata) and samples are drawn from each stratum to ensure representation of the whole population.

Primary Research

The process of gathering original data directly from sources through surveys, interviews, or experiments.

Interviews

Structured conversations where one or more persons ask questions to obtain information from another person, often used in the context of job hiring.

Closed Question

A type of question that is designed to receive a specific, limited response, such as 'yes' or 'no,' rather than an open-ended or detailed reply.