Examlex
According to Allred and colleagues which of the following is not a skill managers will need in the 21st Century?
Customer Value
The perception of worth that a product or service has in the mind of the consumer, often influencing their buying decisions.
Internal Accounting Systems
The set of procedures and records that a company's management uses for financial planning, analysis, and decision making within the company.
Dysfunctional Results
Outcomes of processes or activities that negatively affect the goals or functioning of an organization.
External Failure Cost
Costs incurred when a defective product or service is discovered after delivery to the customer, including returns, repairs, and lost sales.
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