What Role Should Senior Management Take in a TQM Program

question 17

Multiple Choice

What role should senior management take in a TQM program?

• A) hands-off - it is the workers' program
• B) they need to guide the implementation of the program
• C) they need to facilitate the TQM training
• D) none

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Definitions:

Sustainable Growth Rate

The maximum rate at which a company can grow using its generated profits without resorting to external financing.

Capital Intensity Ratio

A metric that measures the amount of capital needed per unit of output, indicating the extent to which a firm or economy relies on capital to produce goods and services.

Retention Ratio

The proportion of earnings that is not distributed as dividends to shareholders, but is retained by the company for reinvestment.

Cash Dividends

Distributions of profits from a corporation to its shareholders as payments.