A Car Company That Puts More Effort into Measuring Quality

question 137

Multiple Choice

A car company that puts more effort into measuring quality than total units sold most likely wants to excel at ________.

• A)customer satisfaction
• B)efficiency
• C)employee satisfaction
• D)cost per unit

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Definitions:

Competition

A situation in which individuals or entities strive against each other to achieve a goal that cannot be shared.

Cooperative Reactions

Actions undertaken by individuals or groups that are designed to work together in a mutually beneficial manner.

Ingroup-Outgroup Bias

The tendency to favor members of one's own group (ingroup) over those from different groups (outgroup).

Ethnocentrism

The belief in the inherent superiority of one's own ethnic group or culture, often accompanied by prejudice towards other groups.