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The Customer Is Part of the Value Chain in Value

question 104

True/False

The customer is part of the value chain in value chain management.


Definitions:

Motivator For Change

Factors or conditions that trigger an individual, group, or organization to pursue transformation or improvement.

Organization's Culture

relates to the shared values, beliefs, norms, and practices that shape the social and psychological environment of a business or organization.

Crises

Severe situations that disrupt the normal functioning of individuals, organizations, or societies, requiring urgent and effective responses.

Unfreezing

A term used in change management that refers to the process of making individuals or organizations ready for change by overcoming inertia and dismantling existing mindsets.

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