When a Customer Service Customer Gets Frustrated from Being Put

question 143

Multiple Choice

When a customer service customer gets frustrated from being put on hold during a service call for 30 minutes, the company is having problems with which service quality dimension?

• A)timeliness
• B)consistency
• C)convenience
• D)courtesy

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Definitions:

English Base

Pertains to the foundation or main influence originating from England, including linguistic, cultural, or administrative aspects.

Huron

A Native American tribe, also known as the Wyandot, who historically lived in the Great Lakes region, known for their agriculture and fur trade.

Ravages Of Diseases

The severe impacts and destruction caused by diseases, often leading to widespread suffering and death.