University (Scenario) Gina Is a Dean at Polydor College, a School with School

question 103

Multiple Choice

University (Scenario)
Gina is a dean at Polydor College, a school with almost 6,000 students. In her daily activities, she has to deal with problems that involve students, faculty, curriculum, budgets, and a variety of other things.
Among the problems Gina needs to deal with are complaints from students that the Physics Department has only one faculty member who is a woman and one who is a member of a minority group. Gina has been meeting with the department chair to address this problem.
Gina recognizes that students and parents pay a lot of money to attend the university, so when large and small problems arise Gina wants them dealt with effectively. She has installed a 24-hour "Hassle Line" with highly trained people to answer questions and solve problems. She hopes to have her Hassle Line employees function within a customer responsive culture.
-In the Physics Department, which choice best characterizes the problem Gina needs to work on?

• A)workforce diversity
• B)entrepreneurship
• C)customer service
• D)work process engineering

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Definitions:

Inspection Time

The time allocated for examining and checking goods or services to ensure they meet quality standards.

Value-Added Time

The portion of production time that adds value to the product, as opposed to time spent on non-value-adding activities.

Quality Cost Reports

Documents that outline the costs associated with ensuring products meet quality standards, including prevention, appraisal, and failure costs.

Lost Sales

Revenue opportunities foregone due to stockouts, production constraints, or market limitations.