Employees at a Company Protest a Change That Allows an Automatic

question 124

Multiple Choice

Employees at a company protest a change that allows an automatic answering system to answer phone inquiries, claiming that the company is becoming "depersonalized." They are most likely resisting change due to ________.

• A)uncertainty
• B)habit
• C)conflicts with company goals
• D)fear of losing status

Understand the differences in communication styles between genders.

Recognize the role of communication in different cultural contexts.

Identify the most effective communication tools for maintaining productive relationships.

Distinguish between verbal and nonverbal communication forms.

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Definitions:

Standard Rates

Predetermined costs or charges used for billing, budgeting, or for setting up baseline expectations for financial performance.

Standard Direct Materials Quantity

The amount of raw materials budgeted to be used in the production of goods, based on efficiency standards.

Waste And Spoilage

Materials or products that are lost, unusable, or less valuable due to inefficiencies or defects in the production process.

Direct Labor Quantity Standard

The amount of labor hours expected to be required to produce one unit of a product.