TQM Is an Operational Philosophy Committed to Customer Satisfaction and Continuous

question 79

True/False

TQM is an operational philosophy committed to customer satisfaction and continuous improvement.

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Definitions:

Reciprocal Determinism

Reciprocal determinism is a psychological theory proposing that an individual's behavior is influenced by both their environment and personal factors, which in turn influence each other.

Identification

The process of recognizing or establishing as being a particular person or thing; verification of the identity of a person or thing.

Self-Serving Bias

Self-serving bias is the tendency to attribute positive events to one's own character but attribute negative events to external factors, often serving to maintain one's self-esteem.

Independence

The state or quality of being self-reliant and not subject to external control or support.