Training Is Especially Important in Reinforcing the Customer Service Culture

question 10

Multiple Choice

Training is especially important in reinforcing the customer service culture at Zappos where

• A) new employees are offered $4,000 to quit.
• B) training lasts 7 weeks.
• C) training includes tests.
• D) trainees must graduate to be an employee.
• E) all of the above

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Definitions:

Economic Impact

The effect of an event, policy, or market condition on the economy, which can be observed in changes to GDP, employment, or investment.

Price Floor

A government-imposed limit on how low a price can be charged for a product, typically above the equilibrium price to help producers.

Quantity Demanded

The total amount of a good or service that consumers are willing to purchase at a given price over a specified period.

Rationing Mechanism

A system or method used to distribute scarce resources or goods among consumers, often based on criteria other than price.