What Is the Most Important Action a Nurse Can Take

question 5

Multiple Choice

What is the most important action a nurse can take to help further the profession of nursing?

• A) Joining a professional organization like the ANA
• B) Running for political office and helping create health-related legislation
• C) Maintaining a sense of well-being and taking care of oneself in the workplace
• D) Developing leadership skills and increasing professional education

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Definitions:

Service Quality

The assessment of how well a delivered service matches the expectations of the customer, often a critical component in customer satisfaction.

Customer Contact Audit

An evaluation of all the points at which a business interacts with its customers to assess and improve service quality and customer experience.

Flowchart

A diagram that depicts a process, system, or computer algorithm, typically using symbols to represent steps and arrows to show the flow direction.

Service Quality

Service quality is the degree to which a service meets the customer's expectations and needs, often considered a key factor in customer satisfaction and loyalty.