Examlex
Tests have shown that portland cement-lime mortar is not heat resistant and should not be used in the combustion area of a fireplace.
Service Quality Dimension
Aspects or elements that determine the perceived quality of a service, including reliability, responsiveness, assurance, empathy, and tangibles.
Reliability
Reliability refers to the degree to which an assessment tool or measurement method yields consistent and repeatable results across different occasions and conditions.
Service Quality
The assessment of how well a delivered service conforms to the client's expectations.
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