Effective Communication with Telecommuter

question 18

Essay

Effective Communication with Telecommuter
Sue has worked from home for four years,taking phone orders for a national catalog retailer.Sue feels unappreciated for her efforts and detached from management and coworkers.In times past,Sue's performance had been very efficient,responsible,on-time,and reliable.Lately,however,her performance has faltered.Monitors listening in to her calls find she is not selling the new additional offers,as now is required.Using the theories discussed in the chapter as a basis for comment,how would you as Sue's supervisor motivate her to higher productivity and satisfaction?

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Definitions:

Self-Reliance

Dependence on one's own efforts and abilities; the quality of not needing support, help, or approval from others.

Personality Hardiness

A trait characterized by resilience and the ability to endure stressful situations effectively.

Supportive Attachments

Emotional and psychological bonds that provide individuals with a sense of security and support.

Overdependence

A reliance on something or someone to an excessive degree.