Communicating Concisely Using a Positive Language​Tom Is the General Manager

question 23

Essay

Communicating Concisely Using a Positive Language​Tom is the general manager at Glorious Solutions, a content development company. He was impressed with Stephanie's work and considered promoting her to the position of team leader. To judge her leadership qualities, Tom decided to ask Stephanie to handle a sensitive issue at work and see how she performs. Tom wanted her to handle the case of Alan, a proofreader in the same company, who was on uninformed leave for two weeks. He asked Stephanie to send an email issuing Alan an ultimatum. Stephanie was not used to such situations and did not know how to handle it. She sought James's help. James is a team leader at Enumerations Corp., a multinational corporation, and a close friend of Stephanie. Being a team leader, James is used to handling such sensitive issues in a constructive manner. Discuss in detail the suggestions James made to Stephanie to reduce the sting from the sensitive message.

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Definitions:

Dependable And Accountable

Characteristics of being reliable in fulfilling one's duties and responsibilities, and willing to accept responsibility for one's actions.

Actively Listening

The process of fully concentrating, understanding, responding, and remembering what is being said.

Digital Information Fluency

The ability to find, evaluate, and use digital information effectively, efficiently, and ethically.

Recognizing Information Needs

The process of identifying gaps in knowledge that require information to be sought out and gathered.