Jeremy Had Bought a Phone That Stopped Working Just After

question 40

Multiple Choice

Jeremy had bought a phone that stopped working just after its guarantee expired. Due to this reason, he writes a persuasive claim to the phone manufacturing company. The company sends back an adjustment message to Jeremy. A sentence in the message reads, "Your claim is being granted." On reading the sentence, Jeremy is very offended. Which of the following is a reason why Jeremy is offended by the sentence?

• A)The sentence implies that his request is not acknowledged.
• B)The sentence implies that the company is in power.
• C)The sentence implies that his claim is not valid.
• D)The sentence implies that the business has not demonstrated integrity.

---

Definitions:

Assertiveness Training

Assertiveness Training is a form of behavior therapy aimed at increasing a person's ability to express their needs and desires confidently and respectfully.

Social Skills

Social skills are interpersonal behaviors that are conditioned through environmental interactions and used to communicate and interact with others effectively.

Client-centered

A therapeutic approach focusing on providing a supportive environment where clients lead the process of their own healing or growth.

Aversive Conditioning

A behavioral training method that uses negative stimuli to reduce or eliminate undesirable behaviors.