Customer Requests Information for Returning a Product

question 42

Essay

Customer Requests Information for Returning a Product
The customer service department of Software Solutions received a letter from Samuel Muhler stating that he placed an order for the AccTabs accounting software and instead received a software package entitled ThirdWave. He would like to receive a UPS account number to use when returning the product so that he will not have to pay the shipping, as well as instructions for packaging and labeling the returned product.Required: Write an e-mail message as the customer service manager of Software Solutions responding to Mr. Muhler's requests. Include an appropriate subject line and message body in your solution.

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Definitions:

Production Costs

Expenses directly related to the creation and manufacturing of a product, including raw materials, labor, and overhead.

Explicit Costs

These are direct, out-of-pocket payments for expenses incurred by a business, such as wages, rent, and materials.

Opportunity Costs

The cost of foregoing the next best alternative when a decision is made to pursue a particular action.

Total Revenues

The total amount of money received by a company from its sales of goods or services, before any expenses are subtracted.