Which of the Following Sentences Is a Good Example of a Buffer

question 16

Multiple Choice

Which of the following sentences is a good example of a buffer for a bad-news message?

• A)I am writing in response to your claim request.
• B)I can understand how you felt when you had to pay $168.
• C)Your credit application was reviewed by two loan officers.
• D)Your timely bill payments are greatly appreciated.

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Definitions:

Gender-Role

pertains to the behaviors, attitudes, and expectations deemed culturally appropriate for individuals based on their perceived or actual gender.

Undifferentiated

In the context of marketing, it refers to a strategy that targets the market as a whole rather than focusing on segmentation; in psychology, it may refer to a lack of distinct identity or clarity in certain areas.

Observational Learning

Learning that occurs by observing the behavior of others and the outcomes of those behaviors, without direct experience.

Gender-Role

Socially constructed roles, behaviors, activities, and attributes that a given society considers appropriate for men and women.