____________ Are the Points Where You Decide That You Should

question 15

Essay

____________ are the points where you decide that you should stop the negotiation rather than continue, because any settlement beyond this point is not minimally acceptable.

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Definitions:

Responsiveness

The ability of a business or organization to quickly and effectively reply to customer inquiries, complaints, or needs.

Customer Relationships

The interactions and engagements a business has with its customers, aimed at building loyalty and long-term customer satisfaction.

Innovativeness

The quality of being able to introduce new ideas, originality, and creativity.

Service Quality

The measure of how well a delivered service matches the customer's expectations.