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Between 1950 and 2004 We Can Say That

question 68

Multiple Choice

Between 1950 and 2004 we can say that:

Apply the principles of tact and diplomacy in constructing bad-news messages within organizations.
Understand the use of passive-voice verbs to soften the impact of bad news.
Learn the elements to include in the closure of bad-news messages to maintain a positive tone.
Develop empathy and the ability to convey it in business communications.

Definitions:

Mirror Technique

A psychotherapeutic or coaching method that involves using mirrors to help individuals see themselves more clearly, foster self-awareness, or work through body image issues.

Self-awareness

The conscious knowledge of one's own character, feelings, motives, and desires.

Perspective Taking

The ability to understand and consider the world from someone else's viewpoint, recognizing their thoughts, feelings, and motivations.

Psychological

Pertaining to the mind or mental processes, often in relation to behavior and feeling.

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