Aisha Is Interested in Individuals with Severe Persistent Mental Illness

question 47

Multiple Choice

Aisha is interested in individuals with severe persistent mental illness who train their own psychiatric service dogs.She has identified a group of individuals who are training their own psychiatric service dogs,and they meet regularly to,exchange tips,and discuss their experiences.Aisha asks them what the single most remarkable change they have noticed in themselves as a result of training their own service dogs.Aisha is best described as using the ____ approach.

• A)focus group
• B)participant observation
• C)unstructured interview
• D)most significant change

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Definitions:

Customer Relationship Management

The strategic attempt to build lasting relationships with and to add value to customers.

Information Technology

The study and use of systems for storing, retrieving, and sending information.

Processing Information

The method by which individuals or systems receive, interpret, and respond to information.

Storing

The act of keeping or placing something in a designated spot or repository for future use or reference.