Customer Experience Is About Building the Digital Infrastructure That Allows

question 46

True/False

Customer experience is about building the digital infrastructure that allows customers to do whatever they want to do,through whatever channels they choose to do it.

---

Definitions:

Marginal Utility

The increase in happiness or usefulness experienced by a consumer when one more unit of a good or service is consumed.

Good A

A placeholder term that typically represents a general or unspecified item in economic models or discussions.

Good B

A term representing a specific product or service under consideration in an economic model or market analysis.

Marginal Utility

The increased fulfillment or advantage obtained by using one more unit of a good or service.