A Salesperson Might Be on a Sales Call and Use

question 47

True/False

A salesperson might be on a sales call and use a mobile app to look up the recent billing history for a particular customer.Or a field service representative on a service call might need to know current availability of various parts in order to fix a piece of machinery.These are examples of mobile CRM and sales force automation.

Comprehend the process of causal attribution and its impact on interpreting others' behavior.

Recognize the importance and methods of perception checking to ensure accuracy in interpersonal communication.

Understand the concept of uncertainty in interpersonal relationships and strategies for its reduction.

Analyze the role of biases and barriers (e.g., self-serving bias, stereotypes) in the accuracy of interpersonal perception.

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Definitions:

Streetcars

Rail vehicles that run on tracks in urban areas, used for public transport.

Disenfranchisement

The deprivation of the right to vote or other rights of citizenship, often used in a context where specific groups are marginalized from political processes.

Fifteenth Amendment

An amendment to the United States Constitution that prohibits the federal and state governments from denying a citizen the right to vote based on that citizen's "race, color, or previous condition of servitude."

Ballot Boxes

Physical or electronic containers used to hold ballots during an election, ensuring the confidentiality and integrity of the voting process.