The Effectiveness of the IT Function Relies Heavily on Each

question 64

Multiple Choice

The effectiveness of the IT function relies heavily on each of the following except ________.

• A)Relationships with vendors
• B)Implementing the latest social networks
• C)Relationships with third-party suppliers
• D)IT governance

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Definitions:

Value Added

The enhancement a company gives its product or service before offering the product to customers, increasing its value.

Expectancy Disconfirmation Model

A consumer satisfaction framework that compares actual product or service performance against pre-consumption expectations.

Expectancy Confirmation Model

A psychological theory suggesting that people tend to seek, interpret, favor, and recall information that confirms their pre-existing beliefs and expectations.

Identity Negotiation

A social psychological process where individuals engage in establishing, maintaining, or revising their personal identity or social position within different contexts.