Businesses Need to Understand the Terms of the Service Level

question 28

True/False

Businesses need to understand the terms of the service level agreement (SLA)or contract and to not expect the vendor to do anything more.

Explain the use of conditioned (secondary) reinforcers in complex learning and behavior modification.

Understand the concepts of positive and negative reinforcements and punishments.

Recognize the effects and limitations of using punishment as a behavioral modification strategy.

Identify the role of discriminative stimuli in learning and behavior modification.

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Definitions:

Readjustment

The process of adapting or becoming accustomed to a new situation or environment.

Subjective Appraisal

The process of evaluating or judging something based on personal feelings, tastes, or opinions rather than external facts.

Type of Emotion

Categories or classifications of emotions that describe the variety of human feelings, such as happiness, sadness, anger, fear, and love.

Stress

A physical or emotional response to events that cause bodily or mental tension.