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Why Should All Terms of a Service Level Agreement (SLA)be

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Essay

Why should all terms of a service level agreement (SLA)be specified in writing? What needs to be done before signing an SLA?


Definitions:

Unit Price

The cost per unit of measure or quantity of a product, making it easier to compare costs among similar products.

Quantity Sold

The total number of units of a product or service that have been sold within a specific time period.

Perceived Benefits

The advantages or positive outcomes that consumers believe they will receive from a product or service.

Price-Quality Relationship

The perceived correlation between the price of a product and its quality, where higher-priced items are often believed to be of better quality.

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