When Working with a Computer Illiterate User Over the Phone

question 3

Multiple Choice

 When working with a computer illiterate user over the phone, what is NOT a good practice?

• A) frequently ask the customer to tell you what is displayed on the screen
• B) don't ask the customer to perform a task that might destroy data
• C) before proceeding with the call, tell the customer to put someone else on the line
• D) provide step-by-step mouse and keyboard instructions

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Definitions:

Supply Chain Management

The management of the flow of goods and services, including all processes that transform raw materials into final products.

Sustainable Supply Chain Management

Addresses economic, environmental and social goals, while managing material, information and capital flows among companies along the supply chain.

Green Supply Chain Management

Utilises practices designed to reduce the environmental impact of the supply chain.

Inventory Management

The supervision of non-capitalized assets (inventory) and stock items, focusing on ordering, storing, and using the company's inventory.