If You Have an Overly Confident User on the Phone

question 20

Multiple Choice

 If you have an overly confident user on the phone, what is a good practice?

• A) compliment the user's knowledge, insight, and experience
• B) keep the conversation moving to place the user at a disadvantage
• C) point out the customer's mistakes to shake their confidence
• D) use technical jargon that matches or exceeds the customer's use of jargon

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Definitions:

Dollar-Value LIFO

A variation of the LIFO (Last-In, First-Out) method that measures increments in pools of like items in dollar terms rather than quantities.

Record Keeping

The systematic process of creating, maintaining, and managing records or documents related to the operations and transactions of an entity.

Inventory Accounting

The process of valuing and managing inventories, focusing on the cost of goods sold, inventory valuation, and inventory management practices.

Physical Quantities

The measurable amount of a stock or resource, expressed in units of weight, volume, or count.