What Should You Do When You Have a Customer That

question 36

Multiple Choice

 What should you do when you have a customer that is frequently complaining about your company, products, or services?

• A) explain how the customer is being inappropriate and end the conversation
• B) inform the customer that you agree and will make suggestions to management
• C) allow the customer to vent for a while and apologize as necessary
• D) if the complaint is not in your area of expertise, explain how it is not your problem and ask to move on

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Definitions:

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