When Working with a Computer Illiterate User Over the Phone

question 3

Multiple Choice

 When working with a computer illiterate user over the phone, what is NOT a good practice?

• A) frequently ask the customer to tell you what is displayed on the screen
• B) don't ask the customer to perform a task that might destroy data
• C) before proceeding with the call, tell the customer to put someone else on the line
• D) provide step-by-step mouse and keyboard instructions

Differentiate between classical and operant conditioning and their applications in real life.

Discuss the adaptive significance and practical implications of learning theories in everyday life.

Identify and explain the importance of antecedent stimuli and consequences in shaping behavior through operant conditioning.

Understand the concepts of habituation, sensitization, and their significance in the learning process.

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Definitions:

World Demand

The total need or desire for goods and services across the global market.

Comparative Advantage

The knack of entities, whether they are people, companies, or countries, to bring forth goods or services at opportunity costs that undercut those of competitors.

Opportunity Costs

Opportunity Costs represent the benefits that are foregone by choosing one option over an alternative one.

Specialization

The focus by an individual, firm, or country on producing a limited range of goods or services, often to improve efficiency and productivity.