When Working with a Computer Illiterate User Over the Phone

question 3

Multiple Choice

 When working with a computer illiterate user over the phone, what is NOT a good practice?

• A) frequently ask the customer to tell you what is displayed on the screen
• B) don't ask the customer to perform a task that might destroy data
• C) before proceeding with the call, tell the customer to put someone else on the line
• D) provide step-by-step mouse and keyboard instructions

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Definitions:

White Collar Crime

Crime committed by a high-status individual in the course of their occupation.

Civil Court

A branch of the legal system where non-criminal cases, including disputes between individuals or organizations over rights, contracts, and liabilities, are adjudicated.

Demographics Of Crime

The statistical characteristics of populations, such as age, race, and gender, as they relate to criminal activity.

Obstruction Of Justice

The act of willfully interfering with the process of justice and law enforcement, including hindering the investigation or prosecution of a crime.