What Should You Do When You Have a Customer That

question 36

Multiple Choice

 What should you do when you have a customer that is frequently complaining about your company, products, or services?

• A) explain how the customer is being inappropriate and end the conversation
• B) inform the customer that you agree and will make suggestions to management
• C) allow the customer to vent for a while and apologize as necessary
• D) if the complaint is not in your area of expertise, explain how it is not your problem and ask to move on

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Definitions:

Gambling Agreement

A contract or arrangement between parties to stake something of value, typically money, on the outcome of an event with an uncertain result, with the primary intent of winning additional money or material goods.

Exculpatory Clause

A clause in a contract that basically frees one party (usually the drafter of the agreement) from all liability arising out of performance of the contract; generally based on factors such as consumer ignorance or a great deal of unexplained fine print that serve to deprive the less powerful party of a meaningful choice.

Liability Release

a legal document where one party agrees not to hold another party liable for risk, damage, or loss.

Green Hair

A hair color that has been dyed various shades of green or hair that has turned green due to exposure to chlorine or certain chemicals.