What Should You Do If You Are Being Verbally Abused

question 12

Essay

 What should you do if you are being verbally abused by a customer?

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Definitions:

Reinforcement

In psychology, a process by which a behavior is strengthened or increased, often through rewards or positive outcomes, following its occurrence.

Empirical Approach

A method of inquiry that relies on observation, experimentation, and evidence rather than theory alone.

Behavior Therapists

Professionals who specialize in therapy that focuses on changing negative behaviors into positive ones through conditioning and other behavioral techniques.

Therapeutic Relationship

The professional and collaborative relationship between a therapist and client, which is crucial for effective therapy.